Intensive Family Support Workers

Motiv8 is an exciting, dynamic organization that engages with young people and families enabling them to access improved life chances. We are established in local communities across Hampshire delivering high quality community, education and employment services which lead to transformed lives and positive outcomes.


3 x Intensive Family Support Worker

Covering either Fareham, Winchester, Gosport, Havant and East Hampshire (South) or Basingstoke, Hart and Rushmoor and Test Valley (North)


1 x 37.5 hours per week and 1 x 30 hours per week (positions for North) and 1 x 37.5 hours per week (position for South)


£18,961 - £20,897 pro rata per annum

(dependent on skills, experience and qualifications),

Must be a driver and have access to own car,

Fixed term for 12 months with a possibility of extension


Motiv8 are seeking dedicated, tenacious and committed individuals to join our Intensive Family Support Service providing intensive, practical support to families who may be facing multiple barriers; preventing them from moving forward.  As an Intensive Family Support Worker you will be required to adopt a whole family approach, engaging, supporting and challenging families allocated to you. The successful applicant will be a highly skilled practitioner with excellent communication skills.


The closing date for this role is 5pm on 23 January 2018





JOB TITLE:                           Intensive Family Support Worker

RESPONSIBLE TO:             Services Manager

RESPONSIBLE FOR:           Duties as detailed below

PURPOSE OF JOB:             To develop and provide high quality, flexible services to all family members including children, young people, parents, carers and others in a parenting role; working  within Motiv8’s Family Support Service policies and procedures.





To deliver a menu of services to individuals and groups of children, young people, parents and carers

1.1       To provide listening support to family members to help them explore their feelings, identify their issues in relation to their role as a child, young person or parent and decide a plan of action

1.2       To help parents work on different aspects of their parenting, finding ways of supporting themselves and their children.

1.3       To keep accurate written records of sessions (paper and computerised) using the format provided and to share this with the parent(s)/carer(s) as required within Motiv8 policies and procedures where appropriate.


Outreach and project co-ordination

2.1       To take on responsibility for families allocated by your line manager.

2.2       To identify and network with key local organisations and communities to promote and arrange the delivery of these projects, building multi-agency partnerships.

2.3       To deliver presentations to professionals to raise awareness of Motiv8 services and support them in their work with parents and carers.

2.4       To provide information on Motiv8 services in a variety of informal settings e.g. outreach events, drop in sessions

2.5       To monitor, review and report on progress of meeting targets within allocated projects in consultation with line manager.

2.6      To support volunteering activities as directed.

2.7       To keep accurate written records of outreach work (paper and computerised) using the format provided.


To work within Motiv8 quality standards, policies and procedures

3.1       To respect family diversity and difference and promote a culture that values difference

3.2       To establish respectful and enabling relationships with all family members that aim to help them find the solutions that will work for them

3.3       To model key communication and relationship skills when working with parents

3.4       To create safe and comfortable settings in which parents can be supported, negotiating agreements and holding appropriate boundaries

3.5       To work within Motiv8 confidentiality and risk of harm policies

3.6       To provide all family members with information about other services provided by Motiv8 and signpost to other organisations where appropriate

3.7     To engage in the supervisory and line management arrangements of Motiv8.



To work within the policies and procedures of MOTIV8  

To contribute to the general administration of the office.

To take responsibility for the health and safety of yourself and others.

To undertake any other duties as reasonably required in line with the individuals capabilities

Undertake flexible working with occasional work outside contracted/core hours.

To comply with equal opportunities policy of MOTIV8 with reference to clients and staff.

To promote equal opportunities within MOTIV8.

To maintain confidentiality at all times with MOTIV8 Policies and Procedures.

To attend meetings and training as required.

To maintain monitoring and recording systems and to supply managers with relevant information.

To ensure the positive reflection and promotion of MOTIV8 to outside agencies.

To entertain professional standards and promote MOTIV8 services and relationships with external organisations and individuals.

To work towards building and developing MOTIV8’s services.

To be responsible for personal and professional development.

To actively pursue routes available for the development and improvement of MOTIV8’s standards and services.





JOB TITLE:                           Intensive Family Support Worker

RESPONSIBLE TO:             Services Manager







Demonstrable experience of supporting individuals within the context of a helping environment, both face to face and on the telephone.


Experience of facilitating support groups and targeted group work.


Experience of taking personal responsibility for specific projects/work areas, devising work plans and their implementation


Proven experience of completing tasks that require a keen eye for detail and accuracy


Experience of working as a member of a team


Experience of interagency working


Experience of working with a diverse range of people, including those experiencing deprivation.


Experience and understanding of family / parenting support work


Personal experience of parenting or bringing up children




Excellent communication skills both written and oral


Ability to use reflective listening with empathy and respect.


Ability to use supervision effectively


Ability to support change through coaching and constructive feedback


Ability to work in partnership with children, young people and parents and deliver support in ways that meet family’s identified needs


Ability to organise and prioritise your own programme of work


Good IT skills (word processing, emailing, data recording)


Good presentation skills.


Knowledge of a range of local statutory and voluntary agencies that work with families and parents


Ability to work with others from organisations delivering support to parents.


Ability and commitment to using Motiv8 recording and reporting procedures.





Level 3 or 4 qualification in parenting support or equivalent related field or be willing to pursue, and to have achieved it, within 6 months of your start date. The level of qualification will affect the payscale within the IFS Service.  The decision of Training and Development is final regarding the appropriateness of other qualifications.


Skills and Abilities


Driver and have access to own vehicle


Ability to be open minded and non judgemental, with a belief in positive change and a commitment to support people to give of their best


Positive attitude to a hectic working environment where tasks and systems need to be developed and updated on a regular and ongoing basis


Positive attitude to work challenges and researching new developments in the field


Commitment to the values, aims and objectives of Family Support Services




Guiding principle


Article 19 of the UN Convention on the Rights of the Child states that Governments should ‘take all appropriate legislative, administrative, social and educational measures to protect the child from all forms of physical or mental violence, injury or abuse, neglect of negligent treatment, maltreatment or exploitation, including sexual abuse, while in the care of parent, legal guardian or any other person who has the care of the child’.


The Safeguarding Children Report 2008 states that ‘Agencies that work with children and young people have a wider role than simply protecting them from neglect and abuse, this includes keeping them safe from accidents, crime, bullying and actively promoting their welfare in a health and safety environment’.




MOTIV8 believes that the safety and wellbeing of children and young people is of paramount importance, and that all children without exception have the right to protection and to be treated with respect and dignity.  All staff, including volunteers, trustees and student placements have a responsibility to report any concerns, and all suspicions and allegations of abuse will be taken seriously and responded to swiftly and appropriately.